Beginning October 1st, Libby has updated account verification. Libby users will be required to log in using their library card number and a password to access their account.
When prompted to verify your account, you will need to enter your library card number as your account number. This can be found on the back of your library card, and will consist of the full string of numbers and characters with no spaces.
After entering your card number, you will be asked to enter a PIN/password. This will be the same as the password you use to log into our catalog on the website. If you do not know your password, you can verify your account information either over the phone or in person with library staff, and we can reset it to the default account password, but we can not view or change your password.
If you do not have access to your library card number, we are unfortunately not able to provide it to you, as it is considered an account number and confidential. You may visit us in person and be issued a new card, which can be merged with your old account information to give you access to your previous Libby holds and history. Please allow 24-48 business hours for this to complete.
It is important to note that library cards will expire every three years, and if not renewed, are at risk of deletion from our system. Card renewals can be performed in person with photo ID and proof of current address. Failure to renew can lead to permanent loss of account access.
If you have any questions, concerns, or difficulty with this, please do not hesitate to reach out and let us know, and we will be glad to assist you!
